These terms apply to all services on the p999 latency platform. Creating an account or using our services means you have read and accepted all of these terms. If you object to any term, please refrain from using the service.
1 General Terms and Applicability
These terms and conditions (hereinafter referred to as "Terms") apply to the p999 latency platform and all its services, games, promotional offers, and applications. These Terms constitute a legal agreement between the user and p999 latency.
By accessing the platform, creating an account, or using any service, you confirm that you have fully read and understood these Terms and have agreed to all of their conditions.
1.1 Definitions
- Platform: The p999 latency website, mobile app, and all related digital services.
- User: Any person who accesses services through a registered account on the platform.
- Account Balance: The total amount of funds deposited in a user's account.
- Bonus Funds: Money granted under promotional offers that can be withdrawn subject to specific conditions.
- Wagering: The total amount of bets required to be placed before a bonus can be withdrawn.
1.2 Order of Precedence
If a specific promotional offer or game has its own terms and conditions, those will act as a supplement to these general terms. In the event of a conflict, the specific terms will take precedence.
2 Account Registration and Eligibility
The following eligibility requirements must be met in order to create an account and use services on the p999 latency platform.
2.1 Age Requirement
All services of p999 latency are available only to individuals aged 21 or above. 21+ It is entirely the user's responsibility to ensure this age requirement is met. We may request a government-issued ID to verify age if necessary.
2.2 One Person, One Account
Each user may create and operate only one account. Creating more than one account by the same person or on behalf of the same household is strictly prohibited. If this condition is violated, all associated accounts will be closed immediately and any bonus funds will be forfeited.
2.3 Providing Accurate Information
All information provided at the time of registration must be completely accurate and up to date. p999 latency reserves the right to suspend or cancel an account if false or misleading information is provided. If any information changes, the user must notify us immediately via live chat or email.
2.4 Account Security
It is the user's responsibility to keep their login credentials (username and password) completely confidential. Sharing account details with any third party is prohibited. If you suspect unauthorised access to your account, notify the support team immediately.
3 Identity Verification (KYC)
To ensure the security of financial transactions, p999 latency reserves the right to verify a user's identity when necessary. This is an established security measure that helps keep all user accounts safe.
3.1 Verification Process
Any one of the following valid government-issued identity documents may be required for identity verification:
- National Identity Card (NID)
- Valid Passport
- Driving Licence
A recent utility bill or bank statement may also be requested for address verification. All submitted documents are stored securely — see our Privacy Policy for details.
3.2 Restrictions if Not Verified
If the required documents are not submitted in time, withdrawals may be delayed or certain services may be restricted. Restrictions will be lifted once the identity verification process is complete.
4 Deposits and Withdrawals
The following terms apply to financial transactions on p999 latency.
4.1 Deposit Methods and Limits
The following methods are accepted for deposits on the platform: bKash, Nagad, Rocket, Upay, and bank transfer (Sonali Bank, Dutch-Bangla Bank, and other major banks). The minimum deposit amount is ৳100.
Deposits may only be made from a payment account or bank registered in the user's own name. Deposits made through third parties are prohibited.
4.2 Withdrawal Methods and Timeframe
The same methods can be used for withdrawals: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum withdrawal amount is ৳500. Withdrawals are generally completed within 5–30 minutes, though the process may take a little longer if verification is required.
4.3 Withdrawal Conditions
- Withdrawals can only be made to the payment account provided at the time of registration.
- The specified wagering requirement must be met before bonus funds can be withdrawn.
- Identity verification may need to be completed before the first withdrawal.
- Withdrawals may be temporarily suspended in the case of unusual or suspicious transactions.
5 Bonuses and Promotional Offers
p999 latency provides promotional offers to users from time to time. Accepting these offers means agreeing to the associated terms and conditions.
5.1 Welcome Bonus
New users will receive a 200% bonus on their first deposit, up to a maximum of ৳20,000. For example: depositing ৳1,000 will earn a ৳2,000 bonus, giving a total balance of ৳3,000; the wagering requirement on this bonus will be ৳2,000 × 15 = ৳30,000. A bonus is not cash under any circumstances.
5.2 Wagering Requirements
The bonus amount must be wagered 15 times before bonus funds can be withdrawn. The time limit for completing the wagering requirement and which games count towards wagering will be stated in the specific terms of each bonus.
5.3 Reasons for Bonus Forfeiture
- Claiming the same bonus from multiple accounts.
- Violating the terms of a bonus.
- Attempting to exploit system vulnerabilities or errors.
- Requesting a withdrawal before wagering is complete.
6 Gaming Rules
All games on the p999 latency platform are operated according to specific rules and procedures. Game outcomes are determined by a technically verifiable Random Number Generator (RNG), which is fully impartial.
6.1 Technical Errors
If a technical error produces an abnormal result, the round in question will be considered void and the wagered amount will be refunded. Winnings resulting from a technical error will not be honoured.
6.2 Prohibited Activities
The following activities are strictly prohibited:
- Playing games using any software, bot, or automated method.
- Exploiting system vulnerabilities or errors.
- Attempting to access another user's account.
- Attempting to obtain bonuses or winnings through fraudulent or deceptive methods.
- Using the platform for money laundering or illegal financing.
6.3 Game Transparency
The Return to Player (RTP) information for each game is published on the relevant page. RTP is the theoretical return rate of a game over the long term — it is not a guarantee of winnings in any particular session.
7 Account Suspension and Closure
7.1 Reasons for Account Suspension
p999 latency may temporarily suspend an account without prior notice in the following circumstances:
- When identity or age verification is required.
- In the case of suspicious or unusual transactions.
- When there is a concern about a security risk to the account.
- During an investigation into a possible breach of these Terms.
7.2 Permanent Closure
An account will be permanently closed in the event of a serious breach of the Terms, fraud, or illegal activity. In such cases, bonus funds will be forfeited; however, the return of any verified actual deposit amount will be considered.
7.3 Voluntary Account Closure
Any user may request to close their account by contacting the support team. A self-exclusion option is also available as part of responsible gaming.
8 Personal Information and Privacy
p999 latency places the highest priority on the protection of users' personal information. By registering on the platform, you consent to your information being collected and processed for the purpose of operating the service.
To learn in detail how we collect, use, and store your information, and what your rights are, please read our Privacy Policy. The Privacy Policy is an integral part of these Terms.
8.1 Data Sharing
Users' personal information is not sold to any third party. However, limited data sharing may occur with payment processing partners and technology service providers as necessary for operating the service — always under strict confidentiality agreements.
9 Responsible Gaming
p999 latency believes that gaming is a form of entertainment, not a source of income. We encourage all users to enjoy games responsibly.
To help prevent gaming addiction and keep spending under control, we provide various tools — such as deposit limits, time limits, and self-exclusion. For more details and support, please read our Responsible Gaming Guidelines.
9.1 Protection of Minors
No one under the age of 21 may use this platform. Parents and guardians are requested to take the necessary steps to prevent underage members of their household from accessing this platform.
10 Dispute Resolution
If you have any objection or complaint, please first contact the support team via 24/7 live chat or email. Our Bengali and English-speaking support team will work to resolve the issue as quickly as possible.
10.1 Formal Complaint Process
If the matter is not resolved via live chat, submit a formal complaint by email with a detailed description. We record every complaint and investigate it appropriately.
10.2 Game Results
In case of any dispute over a game result, server logs and RNG data will be reviewed. If technical verification confirms the correct result, that result will be considered final. For general questions, you can visit our FAQ page.
11 Limitation of Liability
p999 latency makes every effort to operate its services reliably. However, the platform will not be held liable in the following situations:
- If any transaction or game session is affected due to an internet connection failure.
- If losses occur due to issues with the user's own device or network.
- Due to delays or failures in third-party payment systems.
- In cases of unforeseeable circumstances such as natural disasters, government directives, or network infrastructure failures.
p999 latency will not be held liable under any circumstances for indirect or incidental losses suffered by the user.
12 Changes to Terms
p999 latency reserves the right to modify or update these terms at any time. For significant changes, users will be given advance notice through the platform or via their registered email.
Continued use of the platform after any changes will be taken as your acceptance of the updated terms. You are therefore advised to review this page regularly.
12.1 Contact
If you have any questions or comments about these terms, contact us via our 24/7 live chat or by email: [email protected]
To learn more about us, visit our About Us page.